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Conditions of Use

Ordering on-line on this site implies the strict adherence to the current general sale conditions as well as the acceptance of the general conditions of the ownership clause.

Prices
On this site the prices are in euros, they include all taxes excluding delivery expenses that depend from your order.

Our prices may be modified at any time but the price given on this site at the moment of the purchase won't be modified.

VAT and customs
Items ordered on this site are subjected to the French VAT (19,6% today).

Clauses for the countries outside Europe
The prices will be exclusive of the French VAT. It is the buyer's responsibility to pay the duties and taxes depending on the country to which products are being delivered, of course the products must be allowed to enter your own country.

Overseas dispositions
Deliveries of orders made overseas are exempt from the metropolitan VAT. This exemption applies to the selling price of the products and the carriage.
The bill is duty free but the taxes and duties depending on the country or the area to which products are being delivered are to be paid by the customer.

Orders
Customers under 18 are not allowed to order.
You may order according to the following ways:
You may order on - line on the following site : www.sud-claviers.com
By phone: 33 5 61 68 85 49 every day (except Tuesdays and Sundays)
By fax : 33 5 61 68 88 17
By e-mail : infos@sud-claviers.com
By letter

Returns
Any return of an article within seven days of receipt of the goods ordered ( article L 121 - 20 of the Law of Consumption ) is possible. The costs of the return are to be borne by the customer. The bill must be enclosed in the parcel. The return being under the buyer's responsibility you should return the article that does not give you satisfaction subscribing with your haulier an insurance corresponding to the good sent.This insurance will cover breaking, loss or theft. The return of an article will be accompanied by a number given by phone or by e-mail. We will only accept the articles in good condition and with their different accesories and user guides. The article must be returned in the packaging it had been sent to the following address:
Sud Claviers
38 rue des Pénitents blancs
09500 Mirepoix- France

A damaged article or packaging won't be reimbursed or only partly reimbursed .If the article is sent spoilt or incomplete to Sud-Claviers, a below of its price will be enforced according to the diagnosis given by the SAV. Sud Claviers will justify the enforcement of this below by giving the customer a document made out by SAV. Softwares to compose, record, sequence, edit, mix and master audio for music or post production cannot be returned if they have been opened.

Payment
You can pay as follow:
- cheques
- credit cards
- postal order
- credit transfert
- bank transfert
- Paiement 3xCB (2x, 3x et 4x sans frais)
Les informations en rapport avec votre commande payée avec la solution 3xCB à distance font l’objet d’un traitement automatisé de données dont le responsable est FIA-NET S.A. Ce traitement automatisé de données a pour finalité la détermination d’un niveau d’assurance pour une transaction et de lutter contre la fraude aux moyens de paiement et notamment contre la fraude à la carte bancaire.
FIA-NET S.A. et le marchand chez qui vous effectuez votre achat sont les destinataires des données en rapport avec votre commande. La non-transmission des données en rapport avec votre commande empêche la réalisation et l’analyse de votre transaction.
La survenance d’un impayé au motif d’une utilisation frauduleuse d’une carte bancaire ou d’un autre moyen de paiement entraînera l’inscription des données de la commande associée à l’impayé au sein d’un fichier incident de paiement mis en oeuvre par FIA-NET S.A. Une déclaration irrégulière ou une anomalie pourra également faire l’objet d’un traitement spécifique.
Conformément à la loi Informatique et Libertés du 6 janvier 1978 vous disposez, à tout moment, d'un droit d'accès, de rectification et de suppression de l'ensemble de vos données personnelles enregistrées par FIA-NET en écrivant, par courrier et en justifiant de votre identité, à FIA-NET – Service Informatique et Libertés – Traitements n°773061 et n°1080905 - 3/5 Rue Saint Georges, 75009 PARIS.

All orders will be verified with the credit card issuing bank and the credit card holder. your order will be shipped once verifications and approval are obtained. To expedite your order please include your summary statement and it to : Sud-Claviers 38 rue des Pénitents Blancs 09500 Mirepoix France. Products will ship as soon as your cheque is received.

Warrantly
All our goods are secured during one year or even five years according to the brands and the model. To enjoy the guarantee sent us the damaged or defective product into its packaging. Return Address: Sud-Claviers Service Technique 48 rue des Pénitents Blancs 09500 Mirepoix - France. All exchanges must be supplied with the selling bill and the Return Marchandise Authorization number, you can get it owing to a phone call or by e-mail.

Warrantly Cover
The defects must arise from causes originated before the date of transfer of risk. Such causes are bad construction, bad materials used or bad workmanship. Seller is not liable for defects arising from:
- improper working conditions (accident, impact, storm, power fluctuation),
- wrong assembly/ installation,
- unsuitable or improper use,
- incorrect or neglectful operations.

Seller is not liable for:
- the substitution of consumables (batteries, bulbs, fuses, earials, walkman helmets, microphones, wear of heads or recording heads),
- the breakdowns connected with the accesories (power cables),
- the defects and the insuing consequences arising from an unchartered repairman.
- the defects and their consequences if they arise from an external fallout.

Availability
We will supply goods ordered depending on the availability of stocks. Should a good be unavailable you are invited to submit your e-mail address within 5 days so that we can send you an electronic message advising you of the date of delivery. Concerning the goods unavailable at our storehouses we will supply the goods availables at our provider's. We will inform you at the time of the ordering. Those informations coming from our providers we are not liable for any error or exceptional modification. Delivery times are approximate and represent average delivery times corresponding tothe time normally required to process and deliver an order. When the goods are to be delivered at different moments according to their availability the delivery delay is grounded on the longest delay. -Claviers reserves the right to split the deliveries. The buyer will only be charged for one delivery. Sud-Clavier won't be liable for the consequences arising from a delayed delivery.

The availabilities are given as an example and cannot be a contractuel pledge.

Delivery
Delivery is made to the address given when you order according to the weight, insurances et rapidity of the delivery by:
- Colissimo (48hours)
- Exapaq (24/48 h)
- Messageries Subra for the parcel weighing more than 30 kg.
Free shipping for french metropolitan territory.
Sud-Claviers does its best to respect the delivery delays given on the site but it shall not be under any liability whatsoever to buyer for non-delivery (loss of a parcel) or delay in delivery caused directly, indirectly or by unforeseen circonstances as well as other clauses beyond Sud-Claviers reasonable control. The buyer shall check the conformity of the goods received and immediatly notify the defects to seller.

Orders with deliveries outside metropolitan France and Corsica.
The prices and ways of delivery are conditional on different factors (weight and volume,air or sea freight, parcel posts, overseas parcels according to their value, reduced rates, ect...) this is why the on-line order cannot be dealt with an automatic processing.
We suggest you to contact : infos@sud-claviers.com giving your name, firstname, delivery address, telephone number, e-mail address, don't forget to tell us the goods and the quantities you are interestded in.
Within 24h a Sud-Clavier advisor will contact you and tell you the best means of transportation. Then you shall confirm your order by fax or e-mail, choose the means of transportation and tell us your means of payment.